Office of Consumer Access and Self Determination
ACL Transportation Research & Demonstration Program
Inclusive Transportation Project Round II
Community Project Summaries
Montgomery County, MD—Jewish Council for the Aging (JCA)
In Round I, JCA formed an Advisory panel with 19 active participants plus representatives from transportation and human service organizations. A survey was conducted with 499 participant responses and a community meeting attended by 53 participants. This work generated 33 distinct recommendations for action. In Round II, JCA will:
- double the number of participants actively involved in the Advisory Panel from 20–40; and
- train high school and community college students as “getting around” ambassadors to work with older adults and people with disabilities to teach them how to fully utilize the transit system.
Helena, MT—Helena Area Transit System (HATS)
In Round I, HATS identified over 100 participants interested in providing input to improve the transportation system. In Round II, based on participant input, HATS will:
- create two new routes;
- initiate longer evening and weekend hours; create travel training; and
- create travel training; and
- better coordinate between providers.
Portland, OR—Ride Connections (RC)
In Round I, RC involved participants as members of the project work group, focus groups, and surveys. In Round II, based on participant input, RC will:
- provide disability awareness training to drivers;
- pilot new scheduling procedures at one dialysis clinic to reduce the wait time and reduce time on the bus; and
- engage more participants (at least 50) and stakeholders (at least 20) in the process—and include a coordinated care organization so staff better understands the needs of participants.
Knox County, TN—TN Community Action (TCA)
In Round I, TCA engaged over 500 participants through meetings and focus groups and identified 50 barriers that needed to be addressed. Over 100 participants stated they would like to remain actively involved in the process. In Round II, TCA will:
- engage a broad segment of participants, at least another 500 people, using Meeting in a Box methodology—a toolkit for local facilitators;
- train drivers in better communication techniques to engage riders—including the use of communication boards; and
work with participants to plan and reach out to the community to inform people about changes being made because of participant input and to encourage more participants to become involved in the change process.
Fairbanks, AK—Alaska Mobility Coalition (AMC)
In Round I, AMC worked with participants to identify the lack of information about available services as a major concern. Based on that input, AMC has already begun to implement solutions to improve the flow of information on transportation options, including:
- the publication of a transportation guide in accessible formats,
- the application to hire a VISTA volunteer to help train people on how to use the fixed route system,
- improve the application process for ADA paratransit service; and
- worked with local taxi companies to offer discounts to customers who are eligible to use complementary ADA paratransit.
In Round II, AMC will:
- use social media to provide participants useful transit information and provide opportunities to engage in planning; and
- work with participants to identify and advocate for transit funding to implement options, including the hiring of a mobility manager.
Connecticut—Arc of CT (ACT)
In Round I, ACT held 18 public forums around the state with over 200 participants. Over half of the participants stated they would be willing to assist in the process in an ongoing manner. In Round II, ACT will work with participants to:
- develop an interactive website with community specific information and produce informational material that will be available at public locations;
- produce materials and provide outreach through social media using participant experiences that will assist others in navigating transit options; and
- establish a call center at the self-advocacy office to assist participants.
Detroit Metro Area, MI—AAA 1-B
In Round I, AAA 1-B worked with participants as members of the Citizens Advisory Council to:
- explain to the community-at-large the need for transit for older adults and people with disabilities; and
- establish community support for transportation options.
In Round II, AAA 1-B will engage participants to:
- identify community audiences;
- contribute to the development of communications materials and messaging and
- engage participants to provide presentations to community organizations.
Note: The Detroit Metro Area has formed a new Regional Transit Authority and the director is interested in including participants in the planning and development work. An instrumental role for participants in Round II will be the formation of a Citizens Advisory Committee at the RTA to identify transit needs and design solutions that meet the expectations of people with disabilities and older adults.
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