Business Acumen Webinar on 10/31: Embracing Change

October 24, 2018

The HCBS Business Acumen Center presents a webinar on Wednesday, October 31, at 12:30 pm ET.

Register for the webinar.

New opportunities sometimes arise when they are least expected. An openness to learn, teach, and work together is needed to make change.

Area Agency on Aging, District 7 (AAA7) in Ohio has administered Home and Community Based Services (HCBS) waiver services for the Ohio Department of Aging since 1990 serving primarily individuals over age 60. As an Aging and Disability Resource Center (ADRC), AAA7 fields inquiries about resources for individuals of all ages. Due to a lack of disability-specific resources in their area, AAA7 systematically increased their experience with individuals under the age of 60 with various types of disabilities. In 2013, this self-education resulted in a partnership with a large managed care organization to develop a bid to provide case management services for individuals with disabilities from birth through age 59. The bid was successful and AAA7 became a subcontractor for the managed care company in 2014. Through this partnership, AAA7 has gained experience in serving younger individuals, as well as exposure to the managed care culture and expectations for providers.

Deborah Danner-Gulley from AAA7 will describe how they transformed their business model to one that ensures compliance with managed care contractual obligations and enhanced their organization's ability to be more data- and outcome-focused.

Learning objectives:

  • Understand how new populations can fit with existing service lines;
  • Understand how to build a culture that embraces change; and
  • Understand how to meet contractual obligations through data and outcome management.

This one hour webinar is available as part of the Business Acumen for Disabilities Grant provided by the Administration for Community Living to the National Association of States United for Aging and Disabilities in collaboration with national partners. The HCBS Business Acumen Center is dedicated to providing resources to sustain disability organizations.

View last month's webinar highlighting "Community Options" another Stories from the Field Winner.


Learn more about the HCBS Business Acumen Center. This effort is led by NASUAD in partnership with national organizations and funded through a grant from the Administration for Community Living.

Learn more about ACL's Business Acumen Initiative to help states and community-based organizations build networks and respond to delivery system changes, including technical assistance, building business capacity for successful contracting with integrated care entities, and developing pathways to sustainability.

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Last modified on 10/24/2018

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