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Webinar: Business Acumen Tools

Business Acumen describes an organization’s ability to quickly and keenly understand and address a business situation in a manner that will likely to lead to a good outcome. Many Community Based Organizations (CBOs) seeking to diversify their payer portfolios – specifically those seeking to sell or deliver services to health plans and other payers or providers of health services – find that they must learn or strengthen existing skill sets. Organizations effective in engaging stakeholders, developing relationships, negotiating and contracting, understanding and maximizing the financial position, articulating the business case for services, and navigating change while maintaining the organization’s mission are positioned for success in a changing environment.

The Business Acumen Center held a one hour webinar on September 27, 2017 at 12:30 PM Eastern. Kimberly Opsahl, ACL Business Acumen Project Manager with the American Network of Community Options and Resources (ANCOR) and Lindsay Baran, Policy Analyst with the National Council on Independent Living (NCIL) described tools and resources to help CBOs prepare for new payer relationships.

This webinar was available as part of the Business Acumen for Disability Organizations grant from the Administration for Community Living to the National Association of States United for Aging and Disabilities in collaboration with nine national partners.

Information from the webinar can be found at


Learn more about ACL's Business Acumen Initiative to help states and community-based organizations build networks and respond to delivery system changes, including technical assistance, building business capacity for successful contracting with integrated care entities, and developing pathways to sustainability.

Last modified on 05/10/2020

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