Service Coordination
Disability, aging, health, and housing organizations — along with state officials and policymakers — can form cross-sector partnerships to expand access to service coordination in federally subsidized housing and other homes throughout the community. These partnerships braid and blend resources and funding streams in innovative ways. This toolkit will help all of these leaders:
- Build cross-sector partnerships for service coordination.
- Identify funding and potential partners that support service coordination.
- Discover promising practices for expanding and sustaining service coordination.
- Access other tools and technical assistance resources.
To enable people to live as independently as possible, service coordination — from a broad perspective — assists individuals in finding, selecting, connecting with, and managing supportive services that they want and need to live in their chosen housing environments and participate in their communities.
- Some types of service coordination include person-centered counseling, options counseling, care coordination, and care management.
- Supportive services provide assistance with everyday activities (such as meals, transportation, housekeeping, personal care, independent living skills, assistive technology, and more).
Service coordinators help people with disabilities and older adults overcome barriers to accessing supportive services. Some common barriers include difficulties with identifying the full range of supportive services available, comparing options, navigating systems, and coordinating across multiple providers. By enhancing access to and use of supportive services, service coordination can have a significant impact on housing stability, health outcomes, and overall well-being for older adults and people with disabilities.
Featured Webinar: Expanding Access to Service Coordination: Two Models of Braiding Funding
In January 2024, this HSRC-hosted webinar featured two models for braiding funding streams across sectors to maximize the use of existing resources and broaden access to service coordination in a sustainable way. Presenters discuss program structure, funding and braiding process, partnerships, and outcomes. Webinar participants from disability and aging networks and in health, homelessness, and housing organizations can gain ideas for adapting these models to extend access to service coordination throughout their communities.