Prioritizing Clients
Demand for nutrition services often exceeds the resources available. One way that nutrition programs can work to address this is through prioritization — ensuring that those in the greatest need of limited services will receive them. Programs can use a variety of tools and resources to help them to identify and prioritize clients.
Quick Guides
- Voice of Customer: Steps for Conducting Online Feedback Surveys— SCORE step-by-step plan to help
you gain customer feedback through surveys - Basic Tips for Creating Surveys — Tips to build effective and simple surveys for participants
- Senior Nutrition Program Quick Guide to Prioritizing Participants — Considerations
and next steps for prioritization - Triage Guidelines for Food and Meal Needs— Guidelines from the University of Maryland for handling requests for services
Guides
- Kupuna Wellness Center Congregate Dining Program Handbook — Congregate dining program participant handbook
- Senior Nutrition Program Meal Services Elements for Sustainability: Guide to Prioritizing Clients — Understand the importance of tools and relationships to meet the growing needs of clients
Tools & Toolkits
- Senior Nutrition Program Survey — Survey to receive feedback on your senior nutrition program
- Enhanced DETERMINE Checklist — Tool from GWaar for assessing nutritional risk
- Expanded Food Security Screener — Prioritization tool from the University of Maryland that builds on the USDA 6-item Household Food Security Module
Presentations
- HDM Assessor Training: Using Enhanced DETERMINE— GWaar training on using the Enhanced DETERMINE form
Resources
- Accessible Parking Spaces— ADA.gov guidelines for accessible parking
- Service Animals— ADA.gov resource on what businesses and governments must do to make sure that they do not discriminate against people with disabilities who uses a service animal
- Communicating Effectively with People with Disabilities— ADA.gov tips for successful communication