Staffing and Training
Adequate and appropriate training ensures that team members have the knowledge, abilities, and skills required to do their job. Make sure they have the tools and training to meet the needs and expectations of your program participants. Explore ideas and resources for training and get inspired by examples from other programs.
Quick Guides
- Signs of Elder Care Abuse— Resource to identify possible signs of elder abuse and how to report suspected abuse (National Center on Elder Abuse, 2023)
- Tips for Working with Students — Guidance on best practices for selecting, training, and engaging students (University of New England)
- Interview Tip Sheet — Sample questions to ask during job interviews (Nutrition and Aging Resource Center)
- Enhanced Training for Congregate Meal Staff — Tips to provide needed training and resources
for congregate meal staff - Service Referrals Training from the Nutrition and Aging Resource Center
- Food Service Basics for Non-Food Service Program Managers and Staff — Guidance on operating programs as effective, efficient, and safe food service businesses (Nutrition and Aging Resource Center)
- Conflict Resolution Tips — Strategies for addressing and resolving conflict (Nutrition and Aging Resource Center)
Guides
- National Food Protection Manager Certification Courses— National listing of programs that provide training for Certified Food Protection Manager Certifications, and Food Handler Classes (ANSI National Accreditation Board)
- Hazard Analysis and Critical Control Point Principles & Application Guidelines— Effective means of assuring food safety from harvest to consumption (FDA)
- Creative and Effective Brainstorming — Guide to effectively conduct a group brainstorming session (Nutrition and Aging Resource Center, 2022)
- Employee Health and Personal Hygiene Handbook— Training and practice resource that can help food service employees prevent the spread of viruses and bacteria to food (FDA, 2020)
- How Millennials Want to Work and Live— Report on attracting and retaining millennial workers (Gallup)
- Foodborne Outbreaks— Information on reporting suspected cases of foodborne illness (CDC)
- Keeping Your Hands Clean and Healthy — Information on handwashing to protect yourself and others from getting sick (CDC)
Tools & Toolkits
- Job Descriptions — Sample templates for recruiting and hiring new staff from Nutrition and Aging Resource Center
- Sample Contract Language for RDNs — Examples of deliverables that can be included in RDN contracts or requests for proposals (Nutrition and Aging Resource Center)
- Food Code— Model for best practices to ensure the safe handling of food in a retail setting (FDA)
- Food Protection Educational Materials— Employee training materials that underscore the importance of good food safety practices (FDA)
- Creative Approaches to the Nonprofit Workforce Shortage Crisis Resources— Articles highlighting creative approaches taken by nonprofit organizations (National Council of Nonprofits)
- Employer Resources— Resources, including tips and templates, for hiring new employees (Indeed)
- ServSafe® Training— Food handler and manager training and certification (National Restaurant Association)
Presentations
- Recruiting for Business Outcomes— One-hour webinar on employer branding, preparing to hire, recruiting best practices, and retention strategies (SCORE, 2023)
- Prevent Workplace Injuries and Lower Costs— One-hour webinar on hazard management, along with a brief review of selected OSHA regulations applicable to small businesses (SCORE, 2018)
- Key Fundamentals to Save You Time, Energy, and Budget Money— One-hour webinar that provides principles and best practices that you can apply to save time, energy, and budget money (SCORE, 2021)
- Great Teams— One-hour webinar to learn about the five things great teams do from project start to end (SCORE, 2022)
- 5 Tips for Hiring Great Staff— Forty-minute webinar to help you avoid common pitfalls and make hiring efficient and effective (SCORE)
- Business Safety and Security— Forty-minute podcast that covers strategies to keep your staff and customers safe in cases of workplace violence, as well as planning for situations like fires, floods, and other emergencies (SCORE, 2018)
Videos & Modules
- Food Safety on the Go— Food safety training program for staff, volunteers, and clients of home-delivered meal programs (University of Maryland)
- Nutrition and the Science of Aging Series Slide Decks
- First Responder Training — Free modules to improve understanding of behavioral health effects of disasters and emergency response (SAMHSA)
- ServSafe® Videos— Food safety video series (National Restaurant Association)
- Emergency Preparedness and Response — Collection of trainings to help you prepare for and respond to emergencies (Nutrition and Aging Resource Center)