Staffing and Training
Adequate and appropriate training ensures that team members have the knowledge, abilities, and skills required to do their job. Make sure they have the tools and training to meet the needs and expectations of your program participants. Explore ideas and resources for training and get inspired by examples from other programs.
Quick Guides
- Signs of Elder Care Abuse— Resource from the National Center on Elder Abuse
to identify possible signs of elder abuse and how to report suspected abuse, also available in
Other Languages Signs of Elder Abuse - Tips for Working with Students — Tips from the Center Excellence in Public Health and the Center for
Excellence in Aging Health at the University of New England - Interview Tip Sheet — Sample questions to ask during job interviews
- Enhanced Training for Congregate Meal Staff — Tips to provide needed training and resources
for congregate meal staff - Service Referrals Training
- Food Service Basics for Non-Food Service Program Managers and Staff — Basic food
service management skills - Conflict Resolution Tips — Strategies for addressing and resolving conflict
Guides
- National Food Protection Manager Certification Courses— A national listing of programs that provide training for Certified Food Protection Manager Certifications, and Food Handler Classes
- Proposal To Hire a Kitchen Manager — MSAC Feast Meals case study in evaluating food service approaches
- Hazard Analysis and Critical Control Point Principles & Application Guidelines — Effective means of assuring food safety from harvest to consumption from the FDA
- Seven Ways Businesses Can Align with Public Health — Report from Johns Hopkins
- Creative and Effective Brainstorming Activity Guide — Guide to efficient and effective brainstorming with a group
- Employee Health and Personal Hygiene Handbook— A training and practice resource that can help prevent food service employees from spreading viruses and bacteria to food
- How Millennials Want to Work and Live — Gallup report on attracting and retaining millennial workers
- Foodborne Outbreaks — CDC information on reporting suspected cases of foodborne illness
- Keeping Your Hands Clean and Healthy — CDC tips and information on handwashing to protect yourself and others from getting sick
Tools & Toolkits
- Job Descriptions — Sample templates for recruiting and hiring new staff
- Sample Contract Language for RDNs — Examples of deliverables that can be included in RDN contracts or requests for proposals
- FDA Food Code — Model for best practices to ensure the safe handling of food in a retail setting
- Training Strategies for Senior Nutrition Programs — Business considerations
- Food Protection Educational Materials— Employee training materials that underscore the importance of good food safety practices
- Organizational Sustainability Mini-Assessment — Raffa tool to help think through the sustainability of an organization, including succession planning
- Creative Approaches to the Nonprofit Workforce Shortage Crisis Resources — Brief articles highlighting creative approaches taken by nonprofit organizations from the National Council of Nonprofits
- Employer Resources — Indeed resources, including tips and templates, for hiring new employees
- ServSafe® Training — Food Handler and Manager Training and Certification
Presentations
- Employee Retention Credit: The Payroll Protection Program’s Sibling— One-hour SCORE webinar that discusses the loan-free Employee Retention Credit (ERC) grant
- Strengthen Your Staffing (YouTube) — One-hour panel discussion with creative tips for recruiting and retaining staff and volunteers
- Recruiting for Business Outcomes— One-hour SCORE webinar that discusses framing the recruiting conversation, developing an employer brand, what you need before you start hiring, best practices for recruiting, and retention
- Prevent Workplace Injuries and Lower Costs— One-hour SCORE webinar that discussed hazard identification, evaluation, prioritization, and control, along with a brief review of selected OSHA regulations applicable to small businesses
- Key Fundamentals to Save You Time, Energy, and Budget Money— One-hour SCORE webinar that provides principles and best practices that you can apply to save time, energy, and budget money
- Great Teams— One-hour SCORE webinar to learn about the five things great teams do from project start to end
- 5 Tips for Hiring Great Staff— Forty-minute SCORE webinar to help you avoid common pitfalls and make hiring efficient and effective
- Business Safety and Security— Forty-minute SCORE podcast that covers strategies to keep your staff and customers safe in cases of workplace violence, as well as planning for situations like fires, floods, and other emergencies
Videos & Modules
- Food Safety on the Go — Food safety training program developed by UMD for staff, volunteers, and clients of home-delivered meal programs
- Nutrition and the Science of Aging Series Slide Decks
- First Responder Training — Free modules from SAMHSA Disaster Technical Assistance Center to improve understanding of behavioral health effects of disasters and emergency response
- ServSafe® Videos — Food safety video series from the National Restaurant Association
- Emergency Preparedness and Response — Collection of trainings to help you prepare for and respond to emergencies