We make every effort to respond to messages received in a timely manner, but due to the high number of messages we receive, it may be up to a week before you receive an initial response.

 

Please be aware that:

  • ACL does not provide services or funding directly to individuals. If you are looking for individual help for yourself or a loved one, we can only refer you to local organizations that may be able to help. You can find the same information much more quickly by visiting the “Get Help [acl.gov] section of our website.  (Requests for direct financial assistance may be deleted without response.)
  • ACL does not have the authority to investigate suspected abuse or neglect or report it on your behalf. If you have been the victim of abuse, exploitation, or neglect – or you suspect someone else is being abused, exploited or neglected – help is available, but you must report the situation to your local authorities [ncea.acl.gov]. Please call the police or 911 immediately if you suspect immediate, life-threatening danger.

 

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Note: This mailbox is monitored during regular business hours only. If your request is urgent, please also call ACL’s Office of External Affairs at (202) 401-4634 (option 2).
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If you think someone is in immediate danger, please call 911 immediately – this email box is not monitored 24/7, and we may not see your message quickly.

If you suspect abuse or neglect of someone living in a nursing home, assisted living facility, or board and care home, your state Long-Term Care Ombudsman may be able to help. You can find yours here: http://theconsumervoice.org/get_help

Your local Adult Protective Services agency also may be able to help. You can find the APS reporting number for each state by visiting:

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It looks like you’re looking for services or support for an older adult. If you have an emergency situation, please call 911. Otherwise, the Eldercare Locator may be the quickest way to find what you need. You can reach them at 1-800-677-1116 or www.eldercare.gov.
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Only fields marked with an asterisk are required; all other information is optional. ACL asks for your name so we can address you properly in our response. Your zip code can help us connect you to information that is correct for your location. Your phone number is requested because complicated questions are sometimes more easily addressed by telephone. We use this information only to better address your questions.

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