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National Resource Centers

ACL-funded Resource Centers:

ACL-funded resource centers provide information primarily for professionals; however, several of the following centers offer consumer information as well.

Center on Youth Voice, Youth Choice 

Grantee: The Institute for Community Inclusion at the University of Massachusetts Boston
Audience: Youth with I/DD, Parents, Supporters (ex: school staff and administrators), Advocates, Healthcare Providers, Attorneys, Service Providers

The Center on Youth Voice, Youth Choice (CYVYC) is a national youth resource center on alternatives to guardianship.

Community Innovations for Aging in Place (CIAIP) Technical Assistance Center

Grantee: Visiting Nurse Service of New York
Contact Information:
Audience: Recipients of CIAIP (public is also invited to use the website and contact CIAIP for more information)

The CIAIP initiative is intended to assist communities in their efforts to enable older adults to age in place in their homes and communities. Innovative approaches developed under CIAIP are based on needs assessments that identify community strengths and gaps in supporting aging in place, and should represent a collaboration of all interested community stakeholders. The technical assistance resource supports grantees in their efforts.

Disability Employment Technical Assistance Center

Grantee: Lewin Group
Contact: The Institute for Community Inclusion at the University of Massachusetts Boston.
Audience: People with disabilities

The Disability Employment Technical Assistance Center will provide AoD grantees with the tools and resources they need to more effectively help individuals with disabilities achieve meaningful employment with competitive wages in integrated settings. The Employment TA Center will be a comprehensive source for disability employment information, resources for AoD grantees, and will maximize knowledge transfer across programs by identifying and providing training on innovative, promising, and emerging practices.  

Disability Information and Access Line (DIAL)

Grantee:  Consortium of organizations serving people with disabilities and USAging
Contact:, 888-677-1199
Audience: People with disabilities

The Disability Information and Access Line (DIAL) helps people with disabilities get connected to  information about local community resources that support independent living. Launched in 2021 to help disabled people access COVID-19 vaccinations, DIAL also provides information about essential services such as transportation, housing support, disability rights, and more.

Eldercare Locator

Grantee: USAging
Contact:, 1-800-677-1116
Audience: Older adults and their caregivers

The Eldercare Locator is a nationwide call center and website that connects older Americans and their caregivers with trustworthy local support resources. 

Lifespan Respite Technical Assistance Center

Grantee: ARCH National Respite Network
Contact: Jill Kagan,

Through the TA Center, ARCH provides training and technical assistance to the Lifespan Respite Network with a focus on performance measurement, sustainability, best practices, and research. ACL has funded thirty-three states and the District of Columbia to establish or enhance Statewide Lifespan Respite systems and ARCH provides training and technical assistance to them as well. 

National Aging Information and Referral (I&R) Support Center

Grantee: ADvancing States
Audience: I&R professionals

The Support Center provides information and referral systems design and management, service delivery, and professional staff development supports to state and local aging networks. Training, technical assistance, product development, and consultation are provided to build capacity and promote continuing development of aging and disability I&R services nationwide.

National Aging Resource Consortium for Racial and Minority Seniors

Association Nacional Pro Personas Mayores (ANPPM)
National Asian Pacific Center on Aging, Inc. (NAPCA)
National Caucus and Center on the Black Aged, Inc. (NCBA)
National Indian Council on Aging (NICOA)

ANPPM: Carmela Lacayo, President & CEO, 626-564-1988
NAPCA: Christine Takada, President & CEO, 800-336-2722, fax: 206-624-1023
NCBA:   Karyne Jones, President, 202-637-8400
NICOA:  Randella Bluehouse, Executive Director, 505-292-2001


Audience: Consumers, professionals

The National Aging Resource Consortium on Racial and Ethnic Minority Seniors was established by ACL in 2012. Its four members are national minority aging organizations, each of which represents one of four major racial and ethnic minority older populations. The Consortium serves as an interconnected resource center for the Aging Network. Each Consortium organization has agreed to partner and share their distinct strengths and culturally competent expertise for the benefit of minority seniors, their families, and caregivers. An example Consortium projects is outreach support to facilitate implementation of the HHS/Walgreens Adult Immunization Partnership.

National Alzheimer’s and Dementia Resource Center

Grantee: Research Triangle Institute (RTI)
Audience: Primarily serves grantees, but the public can access much of the information on the website

This resource center supports grantees as they implement evidence-based interventions and innovative practices designed to empower and assist caregivers of persons with Alzheimer’s disease and related disorders.

National Alzheimer’s Call Center

Grantee: Alzheimer’s Association
Contact:, 800-272-3900
Website:, 800-272-3900
Audience: People with Alzheimer’s disease and related dementias, their family members, friends, and caregivers; professionals and other members of the public can also benefit from available information

The National Call Center is available to people in 56 states and territories, 24/7, 365 days a year, to provide expert advice, care consultation, information, and referrals at the national and local levels. Trained professional customer service staff and social workers with master’s degrees are available at all times. The Call Center can help with questions about memory problems, how to deal with challenging behaviors, and tips for taking care of someone with Alzheimer’s disease or other forms of dementia.

National Center for Benefits Outreach and Enrollment

Grantee: National Council on Aging, Inc.
Audience: MIPPA Grantees, Benefits Enrollment Centers, the public

This resource center helps organizations enroll seniors and younger adults with disabilities with limited means into the benefits programs for which they are eligible, so that they can remain healthy and improve the quality of their lives.

National Center on Elder Abuse

Grantee: University of Southern California
Contact:, 855-500-3537 (ELDR), fax: 626-457-4090, @NCEAatUSC
Audience: General public, social service and health care practitioners, the justice system, researchers, advocates, and policymakers

The NCEA serves as a national resource center dedicated to the prevention of elder mistreatment. To carry out its mission, the NCEA disseminates elder abuse information to professionals and the public, and provides technical assistance and training to states and community-based organizations. The NCEA makes news and resources available online; collaborates on research; provides training; identifies and provides information about promising practices and interventions; operates a list-serv forum for professionals; and provides subject matter expertise on program and policy development.

National Center on Law and Elder Rights

Grantee: Justice in Aging
Contact: @NCLERlegal
Audience: A broad range of legal, elder rights, and aging services professionals and advocates, including: legal assistance providers, legal assistance developers, LTC Ombudsmen, State Units on Aging directors, Area Agency on Aging and Aging and Disability Resource Center staff, senior legal helplines, and others involved in protecting the rights of older persons

The National Center on Law and Elder Rights (NCLER) empowers aging and legal professionals with the tools and resources they need to provide older clients and consumers with high-quality legal assistance in areas of critical importance to their independence, health, and financial security.

National Center on Elder Abuse: National Indigenous Elder Justice Initiative

Grantee: University of North Dakota School of Medicine and Health Sciences
Contact Information:, 855-834-1572, fax: 701-777-6779
Audience: Tribes, care providers, stakeholders, law enforcement

The National Indigenous Elder Justice Initiative (NIEJI) was created to address the lack of culturally appropriate information and community education materials on elder abuse, neglect, and exploitation in Indian Country. Some of the undertakings of the initiative will include:

Establish a resource center on elder abuse to assist tribes in addressing indigenous elder abuse, neglect, and exploitation; identify and make available existing literature, resources, and tribal codes that address indigenous elder abuse; and develop and disseminate culturally appropriate and responsive resources for use by tribes, care providers, law enforcement, and other stakeholders.

Adult Protective Services Technical Assistance Resource Center

Grantee: WRMA, Inc., a Trimetrix Company
Audience: Adult Protective Services programs

The mission of the APS TARC is to support federal, state, and local partners’ use of data and analytics, research and evaluation, and innovative practice and innovative strategies to enhance the effectiveness of APS programs. The APS TARC serves as a focal point for ACL’s overall approach to leading the development of comprehensive APS systems. In coordination with ACL’s Office of Elder Justice and Adult Protective Services, the APS TARC works with state and local APS programs to improve reporting of data through the National Adult Maltreatment Reporting System (NAMRS), conduct evaluation and identify promising practices, support communities of practice among ACL grantees, and provide technical assistance to state APS programs.

National Consumer Protection Technical Resource Center

Grantee: Hawkeye Valley Area Agency on Aging
Contact:, 1-877-808-2468
Audience: SMP Projects, the public

The National Consumer Protection Technical Resource Center provides technical assistance, support, and training to 55 SMP projects to ensure an effective, consistent national approach to educating Medicare and Medicaid beneficiaries in the prevention, detection, and reporting of health care fraud. The Center promotes and disseminates the work of the SMP projects and provides technical assistance in Medicare, fraud control, and volunteer management through online training, workshops, and the SMP mentoring program. The Center conducts training for SMP projects on SMART FACTS, the SMP data management, tracking and reporting system, to ensure that accurate activity and performance data is reported to OIG and the public. The Center also develops volunteer training materials to help ensure consistency and professionalism in the SMP volunteer workforce.

National Resource Center on Women and Retirement 

Grantee: Women’s Institute for a Secure Retirement
Contact:, 202-393-5452
Audience: Consumers, professionals

The National Education and Resource Center on Women and Retirement Planning provides access to a one-stop gateway that integrates financial information and tools on retirement planning and long-term care. It makes these user-friendly education and planning tools available to traditionally hard-to-reach women. The Center uses traditional and social media to improve access to basic financial retirement literacy tools as well as strategies to prevent fraud and financial exploitation. Information is offered through financial and retirement planning programs, workshops tailored to meet women’s special needs, and hard copy and web-based materials.

National Falls Prevention Resource Center

Grantee: National Council on Aging
Contact: Kathleen Cameron,, 571-527-3996
Audience: Aging Network, public health network, ACL falls prevention grantees, health care professionals, older adults, adults with disabilities, caregivers

The National Falls Prevention Resource Center supports the implementation and dissemination of evidence-based falls prevention programs and strategies across the nation. The purpose of the Center is to increase public awareness and educate consumers and professionals about the risks of falls and how to prevent falls; support and stimulate the implementation, dissemination, and sustainability of evidence-based falls prevention programs and strategies to reduce the incidence of falls among older adults and adults with disabilities; and serve as the national clearinghouse of tools, best practices, and other information on falls and falls prevention.

National Long-Term Care Ombudsmen Resource Center

Grantee: National Consumer Voice for Quality Long-Term Care
Contact:, 202-332-2275; fax: 202-332-2949
Audience: Ombudsman programs, the general public

The Center provides support, technical assistance, and training to the 53 state long-term care ombudsman programs and their statewide networks of almost 600 regional (local) programs. Its objectives are to enhance the skills, knowledge, and management capacity of the state programs to enable them to handle residents’ complaints and represent resident interests through both individual and systemic advocacy.

National Pension Assistance Resource Center

Grantee: The Pension Rights Center
Contact: 202-296-3776 or 888-420-6550
Audience: Nationwide network of pension advocates (see summary, below), the public

The National Pension Assistance Resource Center provides support to the AoA Pension Counseling grant projects and facilitates coordination among the projects, State and Area Agencies on Aging, ADRCs, legal services providers, and others by providing substantive legal training, technical assistance and programmatic consultation. The Resource Center also assists individuals living in areas not currently served by an AoA pension counseling project by providing nationwide referral and information services by phone and through the PensionHelp America website—a nationwide database of pension assistance and information resources (

National Resource Center on Chronic Disease Self-Management Education Programs

Grantee: National Council on Aging, Inc., Center for Healthy Aging
Audience: States and community-based organizations including aging, disability, and public health networks as well as their partners

This resource center provides leadership, expert guidance and resources to promote the value of, and increase access to, evidence-based chronic disease self-management education programs (CDSME). It also serves as a national clearinghouse and disseminates best practices to increase the capacity of states, aging, disability, and public health networks as well as their partners to implement and sustain CDSME programs.

National Resource Center on Lesbian, Gay, Bisexual, and Transgender (LGBT) Aging

Grantee: Services & Advocacy for GLBT Elders (SAGE)
Contact:, 212-741-2247
Audience: Mainstream aging organizations, LGBT elder and organizations

This resource center is designed to educate mainstream aging services organizations about the existence and special needs of LGBT elders, sensitize LGBT organizations to the existence and special needs of older adults, and educate LGBT individuals about the importance of planning ahead for future long-term care needs.

National Resource Center on Nutrition and Aging

Audience: Aging Network, including national associations and regional, state, and local aging services networks

The  National Resource Center on Nutrition and Aging (NRCNA) – also known as the Nutrition and Aging Resource Center – supports the aging network’s nutrition services programs by helping to enhance skills, business acumen, and sustainability. The NRCNA will increase the availability of information on nutrition programs and practices that show promise of successfully integrating the nutrition network into the home and community-based services network.

National Resource Centers on Native American Elders


ACL/AoA currently funds three Resource Centers for Older Indians, Alaska Natives, and Native Hawaiians. These centers provide culturally competent health care, community-based long-term care, and related services. They serve as the focal points for developing and sharing technical information and expertise for Native American organizations, Native American communities, educational institutions, and professionals working with elders.

Senior Medicare Patrol (SMP) National Resource Center

Grantee: Northeast Iowa Area Agency on Aging
Contact:  877-808-2468
Audience: SMP grantees, Medicare beneficiaries, their families & caregivers

The Senior Medicare Patrol Resource Center (SMP Resource Center) provides training and technical assistance to SMP grantees. The SMP Resource Center also provides key consumer services such as fraud alerts and maintains the SMP locator, which helps consumers find their local SMP program.

State Health Insurance Assistance Program (SHIP) National Technical Assistance (TA) Center

Grantee: Northeast Iowa Area Agency on Aging
Audience: SHIP grantees, Medicare beneficiaries, their families & caregivers

The SHIP National Technical Assistance Center (SHIP TA Center) is a central source of information for and about the national program. The SHIP TA Center provides training, technical assistance, and additional resources in support of SHIPs across the nation. Individuals may visit the SHIP TA Center website to find their local SHIP and to learn more about SHIP volunteer opportunities, counseling or outreach provided in their community. 

UCEDD Resource Center

The UCEDD Resource Center, implemented under contract with the Association of University Centers on Disabilities (AUCD), provides technical assistance to University Centers for Excellence in Developmental Disabilities Education, Research, and Service. AUCD is a network of interdisciplinary centers advancing policy and practice for and with individuals with developmental and other disabilities, their families, and communities.



Last modified on 04/11/2023

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