Resources for Integrated Care (RIC) Releases Video on Successful Member Advisory Councils

December 10, 2019

RIC has released a new video on successful member engagement in plan governance: Listening to the Voice of Dually Eligible Beneficiaries: Successful Member Advisory Councils.

RIC Video Image

This video includes perspectives from three Medicare-Medicaid Plans (MMPs) – Aetna Better Health of Michigan, CareSource (Ohio), and First Choice VIP Care Plus (South Carolina). It features interviews with members, a caregiver, health plan staff, and executive leadership, sharing their perspectives on successful member advisory councils.

Promising practices highlighted include:

  • Recruiting diverse members and caregivers;
  • Training advisory council members;
  • Involving executive leadership;
  • Implementing feedback loops; and
  • Sharing member advisory council feedback with plan staff.

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Last modified on 01/13/2021

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