Thursday, September 17, 2020 12:30-1:45 PM ET
In 2019, Resources for Integrated Care (RIC) hosted a webinar series on engaging members in plan governance, recruiting and supporting members to participate in governance structures, and gathering member feedback. RIC then launched the Integrated Care Community of Practice (ICCoP), a learning community of health plans seeking to incorporate meaningful member feedback into their governance structures.
Health plans face additional challenges to effective member engagement due to COVID-19, but the pandemic also presents opportunities to re-examine meeting structures, strategies, and recruitment. Over the past five months, ICCoP participants shared challenges and promising practices. This panel discussion will offer promising practices, including those from ICCoP, for staying connected to member advisors and supporting their continued involvement during COVID-19.
- Robyn Rohr, Senior Insight Manager, CareSource
- Natalie Wang, Project Manager, SCAN Health Plan
- Monica Gossett, Community Outreach Manager, UCare
- Mary Harmon, Consumer Member, CareSource
RIC provides technical assistance and tools for providers of beneficiaries dually eligible for Medicare and Medicaid. RIC is supported supported by the CMS Medicare-Medicaid Coordination Office. Please contact RIC@lewin.com with any questions.