AARP LTSS State Scorecard Shows State Progress on No Wrong Door Principles

November 17, 2020

Earlier this fall, AARP released its 2020 Long-Term Services and Supports (LTSS) State Scorecard. The Scorecard seeks to measure state-level LTSS system performance from the viewpoint of users of services and their families.

The scorecard recognizes the vision of ACL-funded No Wrong Door/Aging and Disability Resource Center systems as a critical component of a high-performing LTSS access system. ADRC/NWD systems were among the five areas in which states showed the most progress since the last scorecard.

A new publication, ADRC/NWD Functions: A Leading Indicator in the 2020 LTSS State Scorecard, summarizes key takeaways from the 2020 LTSS State Scorecard. Developed by ACL and the Lewin Group, the report highlights state progress toward establishing a high-performing NWD system by comparing results from the 2020 and 2017 LTSS State Scorecards and identifies key themes. The report also provides promising practices, state examples, and lessons learned across five states (Alabama, Georgia, Massachusetts, Ohio, and South Dakota) and highlights action taken by Nevada and Virginia to address the COVID-19 pandemic.

In No Wrong Door systems, multiple state and community agencies coordinate to ensure that regardless of which agency a person contacts for help, they can get connected to services and supports available in their community. State implementation includes training staff and restructuring access point around person-centered principals, streamlining programs and eligibility, and increasing coordination between agencies and partners. These systems emphasize a person-centered approach in which trained professionals work one-on-one with individuals to help them identify and access services and supports personalized around their unique strengths, goals, preferences, needs, and desired outcomes.


Last modified on 11/17/2020


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