RIC Webinar: Best Practices for Implementing Enrollee Advisory Committees

August 16, 2022

Wednesday, August 31, 1:00 – 2:30 PM ET
Register for this webinar.

Effective 2023, any Medicare Advantage (MA) organization offering one or more Dual-Special Need Plans (D-SNPs) in a state must establish and maintain one or more enrollee advisory committee (EACs). EACs must serve the D-SNPs offered by the MA organization in that state to gather direct input on enrollee experiences. Engaging members through EACs can help health plans understand and address barriers to high-quality and coordinated care, which can lead to improvements in members’ care. Engaging members is particularly important for plans serving individuals who are dually eligible for Medicare and Medicaid, as the dually eligible population has a higher prevalence of chronic conditions, disabilities, and behavioral health conditions compared to Medicare-only and Medicaid-only populations.  

This webinar will provide an overview of the EAC requirements, how health plans have engaged members in EACs, and how EAC members have impacted outcomes and created organizational change. Health plans that have been successfully running EACs will share lessons learned and best practices for engaging members in plan governance through EACs, including recruiting and selecting members, collecting enrollee feedback, and disseminating feedback to appropriate departments. By the end of this webinar, participants should be able to:

  • Identify the EAC requirements in accordance with the CY 2023 MA and Part D final rule
  • Recognize the benefits of engaging enrollees through EACs in designing, participating, and assessing their care systems
  • Identify the initial steps that plans may take when planning for the creation and implementation of an EAC
  • Identify strategies and promising practices for implementing and maintaining successful enrollee advisory committees
  • Identify how to connect and engage hard-to-reach members in EAC recruitment efforts

Featured Speakers:

  • Brandon Wilson, Director, Center for Consumer Engagement in Health Innovation, Community Catalyst
  • MaCayla Arsenault, Project Coordinator, Central Oregon Health Council
  • Robyn Rohr, Senior Insight Manager, CareSource
  • Jenniffer Bognar, Director of Consumer Experience, CareSource
  • Heather Reynolds, Insight Lead, Consumer Experience, CareSource

Resources for Integrated Care (RIC) provides technical assistance and tools for providers of beneficiaries dually eligible for Medicare and Medicaid. RIC is supported by the CMS Medicare-Medicaid Coordination Office. Please contact RIC@lewin.com with any questions.


Last modified on 09/22/2022


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